User Data Deletion

You can request the deletion of your personal data and account from Market Pop AI at any time. This page explains what is deleted, what may be retained, and how to submit a request.

To request deletion of your data, you may: (a) use the account deletion option within your Market Pop AI dashboard settings, or (b) contact us through the support channels available in the application. Please include the email address associated with your account so we can verify your identity.

Upon a verified request, we will delete your account profile, brand information, marketing strategies, generated content, scheduled posts, campaign data, analytics, social media connections (including stored access and refresh tokens), event registrations, accelerator applications, and funder profiles associated with your account.

We may retain limited information where required or permitted by law, including: (a) records of transactions and payments for legal, tax, and accounting purposes; (b) security and fraud-prevention logs; and (c) anonymized or aggregated data that no longer identifies you. We also retain information necessary to comply with legal obligations or to establish, exercise, or defend legal claims.

When your account is deleted, we remove stored OAuth tokens for any connected social media platforms. To fully revoke access, we also recommend removing Market Pop AI from the authorized-apps list within each platform’s settings (e.g., Instagram, Facebook, LinkedIn, TikTok, X/Twitter).

We process verified deletion requests within 30 days. In certain cases, we may extend this period by up to an additional 60 days where necessary, and we will inform you of the extension and the reasons.

Deleting your Market Pop AI account does not delete content that has already been published to third-party social media platforms. You are responsible for removing any published posts directly on those platforms.

For questions about data deletion or to check the status of a request, contact us through the support channels available in the Market Pop AI application.